Frequently Asked Questions

At Rave to Infinity, we curate a diverse collection of products from various global locations to bring you the best in rave clothing and accessories. Please be aware that items you add to your cart may ship from different parts of the world. As a result, they might arrive at separate times and in distinct packages. We understand the anticipation of receiving your items, and we assure you that tracking information will be made available as soon as possible.

To offer you the most accurate shipping costs, our system calculates shipping charges based on the items in your cart and their respective destinations. This ensures transparency and allows you to review the charges before finalizing your purchase. We take pride in providing this service to make your shopping experience as seamless as possible.

 Exciting news for our valued customers: Enjoy free shipping on orders totaling $100 or more. It's our way of expressing gratitude for your support and making your shopping even more enjoyable. We strive to offer you the best possible shipping options while ensuring your orders reach you safely and promptly. If you have any questions or require assistance, our dedicated customer support team is here to help. Thank you for choosing Rave to Infinity for your rave clothing and accessory needs.

Our commitment is to ensure your complete satisfaction with your purchases from Rave to Infinity. Here are the details of our returns and exchanges policy to guide you through the process:

Return Policy

We understand that circumstances might change, and you may need to return an item. Our return policy extends for 15 days from the date of package delivery. Please note that customized products are non returnable, while defective items must be reported within 5 days of delivery. Additionally, made to order and clearance products are not eligible for refunds or exchanges.

To qualify for a return, your item must be in unused condition, still in its original packaging. Due to COVID 19 and sanitary considerations, we are unable to accept returns or exchanges for neck gaiters, bandana masks, cloth masks, and anti-germ masks. Opened packages for swimsuits and swimming trunks cannot be returned, except in cases of late shipments or receipt of the wrong item, provided the original packaging remains unopened.

Before initiating a return or exchange, please get in touch with our customer support team and include the Return/Exchange Form. You can conveniently print your return slip from our website.

Refunds

If you wish to return an item, utilize our Returns/Exchanges link to complete the form and specify the reason for your return. Unless the item is damaged or the wrong size, you will be responsible for return postage. In these cases, our customer support will provide a return label at no extra cost or credit you for the return postage.

Once we receive and process your return, we'll send you an email to confirm its receipt. After approval, your refund will be issued in the form of store credit or a refund to your original payment method.

For made-to-order items, cancellations are accepted within 24 hours of purchase. Requests beyond this window will incur a 15% re-stock fee, considering the item may already be in production. Kindly review our item descriptions to identify whether you are purchasing a made-to-order or ready-to-ship product.

Exchanges

We are happy to facilitate exchanges within 15 days, provided the item is in brand-new, unused condition. To request an exchange for the same item, please complete our Returns & Exchanges Form. For size exchanges, specify the desired size. In case of damage or defects, include a brief description and a photo for our customer support to process your return and provide a credit. Damaged items eligible for exchange will be replaced free of charge.

Once you submit your return/exchange request to customer support, expect a response within 1-3 business days. Please note that exchanges incur a reship fee to cover Shipping & Handling charges for your replacement shipment.

Your satisfaction is our priority, and we're here to assist you through every step of the returns and exchanges process. If you have any further queries, don't hesitate to reach out to us. Thank you for choosing Rave to Infinity for your rave clothing and accessory needs.

When caring for your apparel, it's important to begin by reviewing the label on the item to check for any specific instructions, and be sure to adhere to those recommendations.

In cases where tailored care guidelines are not provided, the following care instructions will help preserve the vibrancy of the design and extend the lifespan of the fabric:

• Machine wash using cold water on a gentle cycle.
• Avoid washing with a full load to ensure proper care.
• Before washing, turn the item(s) inside out to safeguard the design.
• Refrain from washing alongside articles containing excessive lint or rough fabrics.
• Opt for air-drying by hanging the apparel, and avoid using a dryer.

By following these care instructions, you'll maintain the integrity of your apparel and enjoy its lasting appeal.

Safeguarding your privacy and protecting against credit card fraud is of paramount importance in the modern online marketplace. At Rave to Infinity, we are fully committed to maintaining the confidentiality and security of your information. Our partnership with PayPal and Shopify Checkout, both utilizing cutting-edge anti-fraud technology, underscores our dedication to combating fraud and spam. Importantly, your financial information remains entirely confidential and will never be shared with merchants or private entities. We want to assure you that your personal data is never up for sale; it is treated with the utmost respect and privacy. Your trust is our priority.

All of our Print products are made to-order. The production process is initiated as soon as the order is confirmed. Typically, production time is 3 business days but can range up to 14 business days. Your tracking information will be shared as soon as your product is ready to ship.

If you have a question not answered by the FAQ, please fill out our contact form. If your inquiry is regarding a specific order or item, please include your order number and/or the SKU number so one of our team members and help you out quickly.