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At Rave to Infinity, safeguarding the privacy of our valued customers and site visitors is paramount to us. As the operators of www.ravetoinfinity.com (the "Site"), we assure you that any data we collect is handled with the utmost security and care.
This notice has been established to provide you with insights into the following aspects:
Information Collection
Our commitment to enhancing your shopping experience and site interaction drives us to gather data that is strictly necessary. We categorize this information into "Personal Information" – which includes identifiers like your name and email facilitating personal identification, and "Non-Personal Information" – encompassing data such as your IP address or browser type, ensuring no personal identification.
Personal Information We Collect:
Non-Personal Information We Collect:
Cookies
Cookies are utilized to enable the site to recognize you across visits, ensuring a seamless experience. For an in-depth understanding of our cookie policy, please refer to the Cookie Policy.
Utilization of Your Information
Transparency is key – we want you to be well-informed about the purposes behind the data we collect. Your information serves several core objectives:
Refer to the following for comprehensive insights into how we may use your data and the corresponding rationale:
Contact Information (Name, Email, Phone Number, Delivery Info)
Purpose Why We Do This:
Account setup: Streamlined shopping, order history maintenance, and personalized experience (legitimate interests)
Order updates: Resolving shipping issues, notifying via chosen channels (contractual)
Marketing updates: Sharing new products and offers as per your agreement (consent)
Fraud detection: Preventing potential fraudulent activities (legal obligation / legitimate interests)
Your Payment Information (we do not save credit card info)
Purpose Why We Do This:
Order processing: Capturing payment for contractual fulfillment (contractual)
Fraud detection: Preventing potential fraudulent activities (legal obligation / legitimate interests)
Your Message History (email, text, social media)
Purpose Why We Do This:
Customer Support: Providing assistance and issue resolution (contractual / legitimate interests)
Issue identification: Enhancing website and product quality based on feedback (legitimate interests)
Staff training: Ensuring exceptional customer service (legitimate interests)
Purchase History and Cart
Purpose Why We Do This:
Purchase facilitation: Enabling seamless transactions (contractual)
Cart reminders: Encouraging completion of pending orders (legitimate interests)
Returns and exchanges: Supporting customer service (contractual / legitimate interests)
Sales analysis: Optimizing stock and product selection (legitimate interests)
Browser and Network Information (IP Address, Browser/Phone Type)
Purpose Why We Do This:
Customized experience: Tailoring content to your location and optimizing site experience (legitimate interests)
Site enhancement: Improving website functionality (legitimate interests)
Security enhancement: Protecting against malicious attacks (contractual / legitimate interests)
Site Use Information (page visits, referral links, time stamps)
Purpose Why We Do This:
Research and analysis: Understanding user preferences for better website experience and product offerings (legitimate interests)
Issue identification: Improving problematic site areas (legitimate interests)
Product selection Adjusting stock and introducing new products (legitimate interests)
Your Submitted Photos/Videos
Purpose Why We Do This:
Enhanced shopping: Displaying user-submitted content for product showcase (consent / legitimate interests)
Data Sharing
Rest assured, we do not and will never sell your information. Trusted partners aiding in our privacy mission are the only ones we share with. These encompass:
Certain personal data is shared with approved social media sites upon your consent for account creation or login.
Data Retention
We retain your data as long as necessary for our services, subject to legal requirements and proceedings. Examples include:
Marketing Messages
Consensual marketing messages are conveyed via channels like email, text, or Facebook Messenger. Clear instructions on unsubscribing are included in each message.
SMS/MMS Mobile Messaging
We respect your privacy. Your mobile message information is used only for message transmission and response, adhering to privacy protocols. Data is not sold to third parties.
California Residents
Under California Civil Code Section 1798.83, you can request disclosure of information shared with third parties for direct marketing. Contact us for details.
Contact Us
For queries about your personal information, contact us at contact@ravetoinfinity.com. Your questions will be addressed promptly.